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Warranty Program

For Domestic Orders:

 

Please note: Any orders placed during "Black Friday Sale" if returned then the refund amount will be adjusted according to the number of products returned

Natural Stone Bracelet Warranty Program:

  • 6 months warranty
  • Available on all Magsnap & Elastic Products
  • Warranty will include Closure mechanism and magnets gluing (not rust), string/elastic.
  • Warranty will not include Scratches/Dents on closure, it will not include fading/scratches/dents on stones due to daily use.
  • Warranty will not include Rusting of the Magnets.
  • We charge a reverse pickup fee of Rs.99, you can alternatively ship it back to us to avoid this fee.
  • Kindly use our self service portal to claim your warranty: Click Here
  • If you have any further questions, you can contact us at mesmerize@nandiniwest.com

    Stainless Steel Warranty Program:

    • 6 months warranty
    • Available on all Men’s SS products
    • Available on all Women’s personalised/ laser-etched SS products/ Mangalsutra and Selective Necklaces, Bracelets, Rings and Earrings
    • Warranty will include Anti-fade, Anti-Rust, Closure mechanism
    • Warranty will not include scratches, or dents due to daily use
    • Customers will be responsible for shipping the product back to us or we can help them get it picked up at Rs.99.
    • Kindly use our self service portal to claim your warranty: Click Here
    • If you have any further questions, you can contact us at mesmerize@nandiniwest.com

    For International Orders:

    Natural Stone Bracelet warranty program:

    • 6 months warranty
    • Available on all Magsnap & Elastic Products
    • Warranty will include Closure mechanism and magnets, string/elastic
    • Warranty will not include Scratches/Dents on closure, it will not include fading/scratches/dents on stones due to daily use.
    • Warranty will not include Rusting of the Magnets.
    • Rusting of Magsnap won't be covered under Warranty
    • Upon Inspection we will ship a new product to you at $6.99 including shipping.
    • You can contact us at mesmerize@nandiniwest.com to claim your warranty

    Stainless steel warranty program:

    • 6 months warranty
    • Available on all Men’s SS products
    • Available on all Women’s personalised/ laser-etched SS products/ Mangalsutra and Selective Necklaces, Bracelets, Rings and Earrings
    • Warranty will include Anti-fade, Anti-Rust, Closure mechanism
    • Warranty will not include scratches, or dents due to daily use
    • Upon Inspection we will ship a new product to you at $6.99 including shipping.
    • You can contact us at mesmerize@nandiniwest.com to claim your warranty

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