🔁 Exchanges & Returns
- Unboxing video is compulsory to claim a missing product.
- Any partially paid orders rejected by the customer are non-refundable.
- Fast and hassle-free reverse pick-up is offered from the delivery location for exchanges and returns.
- 100% buyer protection: In the rare case of a product defect, get a free exchange.
- If a product is exchanged for a lower-value product, the difference will be refunded as store credit.
Size Exchanges
- Easy size exchanges on accessories products within 7 days of delivery, with a minimal reverse logistics fee of ₹99 per order. Click here to initiate a size exchange. More info is available on our policy page.
- Skin Care Tools cannot be exchanged or returned.
- Pre-curated hampers cannot be exchanged or returned.
- Personalized jewelry cannot be exchanged or returned.
- Edibles, candles, books, etc., cannot be exchanged or returned.
Returns
- Easy returns within 7 days of delivery. Choose a refund or store credit. Click here to initiate a return. More info is available on our policy page.
- Skin Care Tools cannot be exchanged or returned.
- Pre-curated hampers cannot be exchanged or returned.
- Personalized jewelry cannot be exchanged or returned.
- Edibles, candles, books, etc., cannot be exchanged or returned.
- Exchange or return can be processed only once for the original order.
| Store Credit | Money Refund | |
|---|---|---|
| Re-stocking fee | ₹99 | ₹140 |
| Processing time | Up to 48 hours after pickup | 3 to 5 business days after return approval |
| Payment Medium | Store credit (valid for 180 days, can be used across the store) | Refunded to the original payment method or a provided payment mode for COD orders. |
The Mesmerize Promise
Best in class customer support
Satisfaction guaranteed.
Offers on for 365 days a year
Applied automatically as you shop!
Super fast shipping across India
On time, everytime.
100% secured data protection
We only sell products. :)